Which other institutions honor my Museum membership toward admission? Please see the list of participating institutions at the ASTC and AZA websites. It is best to contact the participating institution before visiting to find out how it will honor your Coyote Point Museum membership. For example, although membership covers Museum admission for all children or grandchildren under 18 in one household, another institution might limit the number of admissions. Please also note any geographical proximity restrictions. Coyote Point is not responsible for the current accuracy of the information provided by these websites.

How soon will I get my membership cards? Processing time is 2-3 weeks.

How can I receive my membership cards immediately? New and renewing members can be issued temporary cards when membership is purchased in person at the Guest Services Desk. Permanent cards are mailed within 2-3 weeks.

Can I have my membership cards faxed or emailed to me? Membership cards cannot be faxed or emailed. Coyote Point, AZA, and ASTC institutions do not honor faxes, emails, receipts, or other similar documents as acceptable proof of membership. The physical card is required for proof of Coyote Point Museum membership.

Can I have my receipt of membership dues faxed or emailed to me? The Museum, AZA, and ASTC institutions do not honor faxes, emails, receipts, and other similar documents as acceptable proof of membership. The physical card is required for proof of Coyote Point Museum membership.

Will I receive my cards faster if I purchase a membership by phone? Processing time includes the average mail delivery time. It is possible that cards may be received 1-2 days earlier, but the time is not guaranteed. Memberships are processed in the order they are received and processing time is determined by the current volume of memberships to be processed.

I lost my card. How do I get a replacement? Each replacement card is $5.00. Please call or mail payment to Coyote Point Museum with the name on the card that is to be replaced. If the card is for an additional member on the account, for example, grandparent or nanny, please clearly state the name of the primary member on the account. We will not be able to process the replacement card without this additional information. Temporary cards can be issued in person from the Guest Services Desk, for a $5.00 replacement fee. Please note that the park gate will require a car entrance fee without proof of membership.

I forgot to bring my membership card to the Museum, and I paid the parking fee during my visit. Can I get a refund for parking? Unfortunately, no. Free parking is a benefit only when proof of membership can be shown. The Coyote Point Park Gatehouse does not keep a list of active Museum members.

How do I change the address that my membership cards are sent to? Mail, fax, email, or phone the new and previous address to the Museum. If possible, please enter your new contact information and previous address on a membership application form.

Can I put more than one name on my membership card, or put my family or organization name on it so many people can use it? Unfortunately, no. Each membership card can only be issued in only one adult name. Additional cards maybe purchased for $30.00 each. Memberships for organizations are not available at this time.

Can I send my children to the Museum with their grandparents (or nanny, or other adult)? Membership cards are non-transferable. You may purchase a membership that allows you to add an additional cardholder (Family, Premium, or Contributing) or give the grandparents your one-time use guest passes. Your children are always covered under your Family membership, so your membership card will cover free admission for them.

If another cardholder on my membership doesn't come with me, can I take someone else instead? Admission applies only to the named cardholder on the membership card.